Shipping & Returns

Mushroom Box ships Worldwide. However, some countries may have import restrictions causing your goods to be seized or impounded.

Europe: We have not experienced any problems shipping to Europe. We regularly ship to most West European and Eastern Europe countries without a problem.

Worldwide: The only countries we are not currently able to ship to is Chile, New Zealand and Kuwait. We can ship dowels to Australia, but not mushroom spawn - Despite the fact that mushroom spawn is NOT on the list of prohibited or restricted goods for Australia, it doesn't seem to stop Australian Customs from charging very high customs clearance fees for mushroom spawn which makes it uneconomical to import spawn to Australia.

Most shipments outside Europe take 4-6days. Some shipments can take longer (eg to Bolivia, Philipines). Most strains are able to cope with the delay, but a few are not. Please contact us to discuss your order if you are from a highly remote location.

We have no problem shipping to most countries worldwide.

We operate within the Distance Selling Regulations ('DSR'), for all orders delivered to Europe and the UK.

Mushroom Spawn, dowels and mushroom kits are classified as perishable goods for DSR purposes. Therefore returns are normally not accepted for these items. However, we may choose to waive this rule, at our discretion.

All goods supplied, which are covered by the DSR must be notifed within seven days by durable medium, should return be necessary. However, the costs of returning goods are solely the responsibility of the customer. To enable us to process your return effectively, please contact us for a Returns Authorisation Number before returning items. In the unlikely event that you are dissatisfied, your Statutory Rights are unaffected.