Europe: We have not experienced any problems shipping to Europe. We regularly ship to most West European and Eastern Europe countries without a problem.
Worldwide: We can ship to most countries but there are some that we cannot ship to due to customs restrictions. We can ship dowels to Australia, but not mushroom spawn - Despite the fact that mushroom spawn is NOT on the list of prohibited or restricted goods for Australia, it doesn't seem to stop Australian Customs from charging very high customs clearance fees for mushroom spawn which makes it uneconomical to import spawn to Australia.
Most shipments outside Europe take 4-6days. Some shipments can take longer (eg to Bolivia, Nepal). Most strains are able to cope with the delay, but a few are not. Please contact us to discuss your order if you are from a highly remote location.
We have no problem shipping to most countries worldwide.
In the event that goods are delayed in transit to the extent that they become spoiled, we will happily replace them free of charge, but will require evidence of spoiling. We will not be responsible for loss caused by Customs seizure - if necessary, please check with us before ordering. Any order shortages, missing items or damaged consignments must be notified to us within 24hours of receiving goods. Damaged parcels must be signed for as 'damaged' - if you sign to accept the condition it is delivered in, then we cannot claim on our transit insurance and therefore the goods will be deemed to have been received in good condition.
